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A person waving at you
A person waving at you

Hello there, we're Paper

We design everything to do with services – from your organisation's strategy for delivering them, to the teams, tools and processes you need to support them, to the online and offline experiences of the people who use them.

We believe in designing with people, not for them, and making sure no person is left behind.

  • The University of Sheffield logo
  • The Coop logo
  • The Department for Work and Pensions logo
  • The DfE logo
  • The Freshfields logo
  • The Leeds City Council logo
  • The Sheffield City Council logo
  • The Ministry of Justice logo

We work with people making a difference

We're selective about the work we do and the people we work with. Doing the best possible job is important to us and we'll only take on a project if we know we can make a difference – to you and the people who use your services.

We have worked in various sectors including central government, law, local authority and charities with specialist experience in education.

Learn to do
user research

Professional user research training facilitated by experienced practitioners

Learn the practical skills you need for user research in a small group with Paper's experienced researchers.

This is a 2-day practical user research training course for people at the beginning of their user research journey.

Learn more about Learn to do user research

Paper's 6 principles for putting people first

We're honest about what we can (and can't) do and open about the things we care about. When we started Paper, we created founding principles for how we choose to run our business and we're happy to have stuck to them ever since.

See our founding principles

An illustration of a Paper character holding a scope pointing at our principles

What we do

We bring our tried and tested tools, culture and values to help teams in government, charities and businesses with:

  • Research to understand your users and what they need
  • Service design, interaction design and content design – for inclusive and exceptional user experiences
  • Training, coaching and mentoring to build capability in your teams
  • Strategy to ensure successful delivery, integration and operation of your services
  • Building teams, structures and processes to support all aspects of service delivery
  • Culture change in teams and across your organisation to enable digital transformation and new ways of working

Learn more about what we do

A photo of our studio, with the Paper logo and our custom high top wooden workspace

Our workspace is your workspace

We love our studio. We joined the community at Kollider Castle House around Paper's third birthday so we could have more space for workshopping and having clients over. It's nice for everyone to get a change of scene, with the added benefits of oodles of working, meeting and event space and, importantly, the Kommune food hall just downstairs…